Cancellation Policy

 
Last minute cancellations seriously affect our small business

Please be considerate

Deposit:

  • All private bookings require a deposit to secure the date and time of the tasting event.
  • The deposit is non-refundable, except under certain circumstances outlined below.

Cancellation by the Customer:

More than 14 days before the event: Customers can cancel the booking and receive a full refund of the deposit.
  • 7-14 days before the event:
    • Private Tastings: Customers can cancel the booking but will only receive a 50% refund of the deposit. If pre-paid, a 50% refund will apply as well.
    • Public Tastings: Customers can cancel the booking for a full refund. 
  • 2-7 days before the event:
    • Private Tastings: No refund of the deposit will be provided. However, customers can reschedule the event to a later date with a $25 rescheduling fee. If pre-paid, only 25% will be refunded.
    • Public Tastings: Customers can cancel the booking for a 50% refund or a full credit.
  • 48 hours or less before the event: 
    • Private Tastings: No refund of the deposit will be provided. Rescheduling will incur an additional 50% fee due to food costs. If pre-paid, only 25% will be refunded.
    • Public Tastings: Customers can cancel the booking for a 75% credit. 
  • Sickness: We usually purchase food and supplies ahead of the events and this means last minute cancellations seriously affect our business. Please try and offer your ticket to a friend or family member, and if you cannot, let us know ASAP. Within 48 hours of the event, we will offer you a 75% credit, for use at a future event as a last resort.

Rescheduling:

Customers may reschedule the event at no additional cost if the request is made more than 7 days before the scheduled date.
Rescheduling requests made less than 7 days before the event will incur a rescheduling fee of $25.
24 hours or less before the event: Rescheduling will incur an additional 50% fee due to food.

Cancellation by The Juniper Collective:

In the unlikely event that The Juniper Collective needs to cancel the event, customers will receive a full refund of the deposit and any other payments made.
The Juniper Collective will offer to reschedule the event at a mutually convenient time.

No Shows:

If customers fail to attend the scheduled event without prior notification, there will be no refund, and no rescheduling option will be offered.

Group Cancellations:

For group bookings, the cancellation policy applies to the entire group. Individual members of the group cannot cancel their participation for a partial refund.

Special Requests:

If you have any specific spirits you want to try, please inform us at least 7 days before the event. Special requests made less than 7 days before the event may not be accommodated.


How to Cancel or Reschedule
To cancel or reschedule your booking, please contact us at info@spiritandspoke.co.nz as soon as possible.
Provide your booking details, including the date and time of the event, and your contact information.

Contact Information
If you have any questions about our cancellation policy or need further assistance, please contact us at info@spiritandspoke.co.nz