Cancellation Policy

Cancellation Policy

  1. Deposit:

    • All bookings require a deposit to secure the date and time of the tasting event.
    • The deposit is non-refundable, except under certain circumstances outlined below.
  2. Cancellation by the Customer:

    • More than 14 days before the event: Customers can cancel the booking and receive a full refund of the deposit.
    • 7-14 days before the event: Customers can cancel the booking but will receive a 50% refund of the deposit.
    • Less than 7 days before the event: No refund of the deposit will be provided. However, customers can reschedule the event to a later date with a $25 rescheduling fee.
    • 24 hours or less before the event: No refund of the deposit will be provided. Rescheduling will incur an additional 50% fee due to food.
  3. Rescheduling:

    • Customers may reschedule the event at no additional cost if the request is made more than 7 days before the scheduled date.
    • Rescheduling requests made less than 7 days before the event will incur a rescheduling fee of $25.
    • 24 hours or less before the event: Rescheduling will incur an additional 50% fee due to food.
  4. Cancellation by The Juniper Collective:

    • In the unlikely event that The Juniper Collective needs to cancel the event, customers will receive a full refund of the deposit and any other payments made.
    • The Juniper Collective will offer to reschedule the event at a mutually convenient time.
  5. No Shows:

    • If customers fail to attend the scheduled event without prior notification, the deposit will not be refunded, and no rescheduling option will be offered.
  6. Group Cancellations:

    • For group bookings, the cancellation policy applies to the entire group. Individual members of the group cannot cancel their participation for a partial refund.
  7. Special Requests:

    • If you have any specific spirits you want to try, please inform us at least 7 days before the event. Special requests made less than 7 days before the event may not be accommodated.

How to Cancel or Reschedule

  • To cancel or reschedule your booking, please contact us at info@spiritandspoke.co.nz as soon as possible.
  • Provide your booking details, including the date and time of the event, and your contact information.

Contact Information

  • If you have any questions about our cancellation policy or need further assistance, please contact us at info@spiritandspoke.co.nz